How do I book a transfer?

You can book a transfer just filling out  the contact or quote forms you find on the web page, via whats app at +39 3495600409 or using the Facebook page and other links on the site. After that, please wait for our confirmation message/email and follow our instructions.

Do i have to give a deposit  booking for a transfer?

No, you do not need to pay any advance for most of transfers, we just need you give us some details, and you can pay comfortably to the driver.

How can I pay for the transfer?

You can choose to pay directly to the driver, or in advance using the international Paypal circuit with surcharge of 6% (we’ll send you a payment link). We accept cash and almost all types of credit cards.

Can I have a service receipt?

No problem, just ask for it at the end of the service, in the case instead of invoice, it must be requested at the time of booking by specifying the data required for the compilation.

What is included in the transfer price?

All prices are fix fares for jorney, in cash, for daytime (6:00 a.m. to 10:00 p.m.) and for bookings with 24 hours notice, inclusive of all highways tolls and fuel. The costs for any parking lots and tunnels are not included. The prices of Minivan are for 6 passengers.

During events of major importance (Fashion Week, the Salone del Mobile, etc …) or under others circumstances (snow, demonstrations, marches, strikes, etc..) the fares may be subject to changes.

Night service

For urgent service without 12 hours notice (24 hs for van) or night service (10:00 p.m to 6:00 a.m.), could be a surcharge of 10% with a minimum of euro 5,00.

Where do I find the driver?

In the event of a meeting at the airport you will find him in the arrivals area with a special sign, as far as other places will be reported to you by mail.

What do I do if my flight or train is late?

We monitor all customer trains and flights so don’t worry about advances  or delays. If your delay depends by other problems please contact our service number: +39 3495600409. Without notice  the driver will wait up to 1 hour after the real arrival time.

What amount is charged in case of delay?

Time included in the fares:

— 1 hour of waiting from landing of the flight in the airport,  which means from the the moment your plane lands at the airport.
— 15 minutes of waiting from time agreed if the pickup is in one address.
After waiting time included in the fare, for each additional 15 minutes of waiting, there is a surcharge of 10 euro (in cash to driver) or 11 euro (credit card or bank transfer).

NO SHOW

For no show (no show) a penalty of 100% will be charged, equal to the total daily amount of the booked service; If the customer has booked other consecutive rental days, the services must be reconfirmed (otherwise they will automatically be deleted).

CANCELLATION

Transfer Cancellation:

Any cancellations or changes that will be made with a 6-hour notice on the start of the booked service will not be subject to penalties.
A penalty of 50% of the amount of the transfer or first rental day for cancellations or changes could be applied with a notice of 6 to 3 hours. The penalty could be 100% for previews received less than 3 hours.

​Free cancellations if you cancel at least 3 hours in advance, valid for short distance transfers (transfer up to 60 km or 1 hour travel transfer)

Day Tour/ Daily Disposal Service:

Any cancellations or changes that will be made with a 24-hour notice on the start of the booked service will not be subject to penalties.

A penalty of 50% of the amount of the transfer or first rental day for cancellations or changes could be applied with a notice of 24 to 12 hours. The penalty could be 100% for previews received less than 12 hours.